When making a Bobbi Brown purchase, you can use Afterpay as an option. It’s an alternative payment choice that lets you buy now and make payments later. Afterpay makes it simple for customers to pay for purchases on our website. To use Afterpay, go to the checkout section and select “Afterpay” as your payment option. You must be over 18 years old to sign up. For more information, go here. Reach out to us with any questions you have. 

The Bobbi Brown auto-replenishment program helps you get your favorite makeup and skincare products delivered to your door regularly. When you select one our available auto-replenishment products, you can choose your delivery frequency, next order date, or quantity at any time by visiting Auto-Replenishment on your account page. In addition, you can cancel the auto-replenishment of a product at any time. Learn more by visiting our FAQ page.

At Bobbi Brown, we want you to find the best product for you. As part of that, we periodically offer free makeup samples on our Special Offers page to help you decide if it's something you really can’t live without. Also, as a member of our loyalty program BB Access, which is free to join, you get complimentary samples with every purchase, as well as many other perks and offers that make it easy for you to try Bobbi Brown products. Join BB Access here to start getting rewarded for being a beauty fan.

If you join our loyalty program BB Access, you get Bobbi Brown Cosmetics free standard shipping on all online purchases. Free shipping covers the standard delivery. To learn more about shipping options, visit our FAQs.

Bobbi Brown returns are easy to do through our manageable return process. If, for whatever reason, you’re not satisfied with your order, return your product to us for a refund or an exchange. For select types of makeup, return shipping is free. If your product arrives at your door damaged, reach out to us immediately by calling 3101 4912. More on our return process can be found here.

Bobbi Brown Pro Artists are experts in the field who are chosen by the brand because of their unique talents, vision, and style. Artists are available to consult with customers virtually, through Live Chat, Video Chat, text, and complimentary one-on-one Virtual Artistry Consultations. If you’re looking to learn more about the latest makeup trends or want a personalized skincare routine, book a session with a Pro Artist. We love talking beauty with you.